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    The Product For
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    Company description: MonkeyHop is a logistics company revolutionizing the delivery experience with innovative, customer-centric solutions. Serving businesses and individual customers, MonkeyHop leverages technology to streamline logistics operations, ensuring fast, reliable, and cost-effective delivery services. Operating within the logistics and transportation industry, MonkeyHop aims to modernize delivery processes and enhance customer satisfaction.Challenge

    How do they run their team: MonkeyHop operates with a diverse team structure, involving various departments such as product development, QA, and regional compliance teams. The teams use multiple languages and tech stacks, working in a fast-paced environment to deliver continuous improvements.

    Team complaints/Management difficulties:Difficulty ensuring compliance with region-specific regulations.Challenges in delivering personalized feature experiences across different regions.Inefficiencies due to unique code requirements for each variation and region.Frequent rollbacks and fixes causing delays and disruptions.Lack of coordination and visibility across teams using different tech stacks.Objective: To streamline feature releases, ensure compliance with regional regulations, and enhance collaboration across teams to improve overall efficiency and user experience.
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    "Umso is incredibly cool. The builder is easy to use and gets you beautiful results. The team is also pretty cool. I might be a bit biased so take a look for yourself!"
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    Users: Primary users of the HopGiraffe solution include product development teams, QA teams, and regional compliance teams.

    Implementation (Timeframe, trial, and feedback): The implementation process spanned several weeks, starting with a trial period where teams tested HopGiraffe’s feature management capabilities. Initial feedback was positive, highlighting the ease of targeting specific regions and the seamless integration with existing workflows."HopGiraffe gives our teams the ability to use their targeting to carefully test features in specific environments. QA, Devs, and Product Managers all have their own environments to test features without impacting one another." – Todd Resudek, Principal Engineer, MonkeyHop

    Response from users: Users reported significant improvements in their workflows, with enhanced ability to target specific regions and test features without affecting others. The integration with Jira provided better visibility and coordination across teams.Results

    headshot-16
    hivebill.svg
    "Umso is incredibly cool. The builder is easy to use and gets you beautiful results. The team is also pretty cool. I might be a bit biased so take a look for yourself!"
    Someone CoolFounder @ Hivebill

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    Quantitative and qualitative benefits achieved:Accelerated development cycles, allowing for faster feature releases.Enhanced collaboration and independent work capabilities among teams.Improved compliance with region-specific regulations.Reduction in rollback times and improved system stability

    .Specific metrics or KPIs improved:66% reduction in mean time to recovery.Faster time-to-market for new features.Increased user satisfaction due to fewer disruptions and more reliable feature releases."At times, we would put so much time and effort into a release only to have it roll back and negatively impact our customer experience. The fact that at a click of a button avoiding an outage can save us revenue and lower our mean time to recovery by 66% is game-changing for us." – Todd Resudek, Principal Engineer, MonkeyHopSummary

    Overall impact: HopGiraffe has been instrumental in transforming MonkeyHop’s logistics operations, enhancing innovation, and improving the overall delivery experience. The solution has streamlined feature releases, ensuring compliance and boosting team productivity.

    Happiness with decision: MonkeyHop is highly satisfied with the decision to implement HopGiraffe, noting significant improvements in efficiency, compliance, and user satisfaction.

    W
    hat's next: MonkeyHop plans to continue leveraging HopGiraffe’s capabilities to further innovate and improve their logistics services, with future plans including more advanced feature testing and expanded use of HopGiraffe’s targeting capabilities to enhance user experiences.
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